FAQ - Frequently Asked Questions.
Ordering
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
- Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship worldwide?
- Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Shipping policy
Can I track my package?
- Yes. When your package leaves the warehouse, you receive an email with a tracking link through which you can track your package.
Peruker
What kind of maintenance do real hair wigs require?
- Both full-lace and half-lace wigs require regular and proper care to maintain their quality and longevity. It includes thorough washing, the use of appropriate hair care products, proper storage, and careful handling when styling. Protecting the wig from heat and excessive friction is essential to avoid damage.
Can you sleep with your wig on?
- It is generally not recommended to sleep with wigs, regardless of whether they are full lace or half lace, but you absolutely can if you want to. Sleeping with wigs can cause chafing and wear on the wig. It is best to take the wig off before going to bed to avoid unnecessary wear and tear on the hand-knotted strands.
I want a natural hairline which wig should I buy?
Both full- and half-lace wigs can create a natural hairline. They both feature a Swiss lace front that blends in with your own hairline, giving a realistic look. Question: Which type of wig is more durable - full lace or half lace? Answer: Both types of wigs can be durable if cared for properly. It depends on how well it is maintained. Full lace wigs can be slightly more delicate because the entire wig base is made of lace material, which can be more delicate than the material used in half lace wigs. It is essential to be careful when handling and styling both types of wigs to maintain the longevity of the wigs.
Can you adjust the size of the wig?
Ja, både full lace och half lace peruker kan vanligtvis justeras i storlek för att passa olika huvudstorlekar. De kommer med justerbara band på insidan av stommen för att ge en mer anpassningsbar passform.
Can I use heated styling tools on the wig?
- Yes, since it's real hair you can use heated styling tools. It is as easy as styling your own hair!
Which type of wig is more durable - full lace or half lace?
- Both types of wigs can be durable if cared for properly. It depends on how well it is maintained. Full lace wigs can be slightly more delicate because the entire wig base is made of lace material, which can be more delicate than the material used in half lace wigs. It is essential to be careful when handling and styling both types of wigs to maintain the longevity of the wigs.
Can I use your wigs regardless of whether I have hair or not?
- Absolutely! but the more hair you have, the more you might need extra clips on the cap to ensure a firm hold.
How long can a wig stay on?
- A wig stays on for a different amount of time, depending on how you decide to attach it. If you use, for example, our tape, we recommend that you remove the wig every night. On the other hand, if you use our glue, you can use the wig for 4-6 days in a row!
Are your wigs made of human hair?
We have chosen to only work with 100% human remy hair as we believe that it gives a natural result, and you can style it just as if it were your own hair.
Can I color my wig?
- You can color the human hair products at your hairdressers. Remember that as soon as you cut or color your wig, the guarantee will automatically disappear.
How do I was the wig?
- If you use it every day you should wash it every 3rd day. You should always use our products for the best result. Always read the instructions that come with the product.
Is the wig warm?
Nej, peruken upplevs inte som varm. Själva stommen är tillverkad av ett tunt, lätt och luftigt material som andas naturligt och låter din egen hårbotten andas.
Will the wig be securly attached?
Ja, det är viktigt att du justerar peruken till din storlek så att den håller sig på plats. Du kommer att kunna anpassa peruken på egen hand och du kan även använda peruklim för ett starkare fäste. Vi på BHBD erbjuder givetvis hjälp och assistans för att säkerställa den rätta inställningen av peruken, skräddarsydd för att matcha din livsstil och dina önskemål. Kontakta oss för mer information.
Hur länge håller en peruk med äkta hår ?
A wig with real hair can last for months or up to a year with proper care. Following our advice you will maintain your wigs high quality and it will last longer!
Why is my wig shedding?
Shedding is an unavoidable problem for all human hair wigs. As a wig user, you have to accept a slight amount of shedding as natural. However, too much shedding can
reduce the lifespan of your wig.
Read more here
Get in touch
Are you having questions about your order, or a general enquiry? If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via our email.